Workplace Gold Cover terms
and limitations.

Workplace Gold Cover terms and limitations

Please read and retain these terms with your cover details.

1. Cover is subject to a satisfactory initial survey.
2. We may cancel cover where there is a reasonable basis to do so, including non-payment, misuse of the plan, unsafe conditions or a material breach of these terms. We will provide reasonable notice where circumstances allow.
3. You must provide the boiler’s service record when requested. If the required service history cannot be provided, the affected claim may be declined and the agreement may be treated as void.
4. Boiler repair work is covered up to £500 per claim. If the estimated repair cost exceeds £500, we may determine that the boiler is beyond economical repair. We will then provide a replacement quotation with the plan’s 20% discount applied. Boiler replacement is not included.
5. Boiler and hot-water-cylinder replacement is not included.
6. Sludge removal and faults or damage caused by sludge, scale or contaminated system water are not included.
7. Faults caused by a design, installation or specification defect in the boiler or heating system are not included.
8. Faults or damage caused by another person attempting to repair, alter or improve the boiler or system are not included.
9. Pre-existing faults and faults identified during the initial survey are not included unless we confirm otherwise in writing.
10. All repairs must be reported to and authorised by Butch’s Plumbing & Heating before work begins.
11. Cosmetic damage, improvements and upgrades are not included.
12. If we attend and no covered fault is present, we may charge for travel and time on site. Our minimum charge is £75 including VAT.
13. Normal working hours are 8:00am to 4:00pm. An emergency attendance outside these hours carries a £75 including VAT out-of-hours charge.
14. The plan has no standard call-out excess unless a separate charge is clearly stated under these terms.
15. The initial plan term is 12 months. Unless a statutory cancellation right applies, the plan cannot normally be cancelled before the renewal date.
16. You have a 14-day cooling-off period from entering the agreement. If you ask us to begin providing services during that period and then cancel, we may charge a proportionate amount for services already supplied. If a claim has been made, any charge will reflect the work reasonably provided.
17. After the initial 12-month term, the plan renews for a further 12 months when the annual service is booked and completed as agreed. Proceeding with the annual service confirms acceptance of the renewed 12-month plan.
18. If you cancel within 14 days after the annual service has been completed, a £95 service fee is payable to cover that annual service, subject to your statutory cancellation rights.
19. Nothing in these terms limits your statutory consumer rights.
20. Pipework buried in or encased by concrete is not included.
21. Saniflo units and appliances connected to them are not included.
22. Radiators more than 15 years old will not be replaced under the plan.
23. Condensate pumps are not included.
24. Bath and shower seals are not included.
25. Sanitary ware, showers, shower components, shower pumps, condensate pumps and their components are not included.
26. We will repair kitchen, bath and basin taps where reasonably possible or offer a basic standard replacement. If you prefer another tap, we can fit a like-for-like tap that you supply, provided it has no additional features.
27. Jetted baths, bidets, inset taps, waste-disposal units and boiling-water taps are not included.