BUTCH’S Boiler Service Plan — Terms
Version 2026-10-15.2

Your plan
This agreement is with Butch’s Plumbing & Heating for one domestic gas boiler and its associated heating system at the address you provide. This is a maintenance service plan, not insurance or breakdown cover.

Price and payments
The plan costs £7.50 per month including VAT: £90 over the initial 12 months. Stripe collects recurring monthly payments, starting when you sign up. Your initial commitment is 12 months, subject to your cancellation rights below. After that it continues monthly until cancelled; it does not automatically start another fixed 12-month term.

What is included
One annual gas boiler service in each 12-month plan period, carried out by a Gas Safe registered engineer, including the checks in our usual boiler service, a gas safety check, central heating check, and radiator bleeding and balancing where needed during the annual visit. Please contact us to arrange a suitable service date; we will agree it with you. The plan does not include a separate landlord gas safety certificate or servicing of other appliances.

Priority call-outs
Priority means priority booking with our team, subject to availability and the urgency of the problem. It is not a guaranteed response time or a free call-out. Diagnostic visits, repairs, replacement parts, extra labour and out-of-hours attendance are charged separately. Any additional work and price must be agreed with you before we proceed.

Access and safety
You must provide accurate contact and property details, safe access to the boiler, controls and radiators, and any available service records. Tell us promptly if you need to rearrange an appointment. Unsafe installations may prevent completion of work; we will explain our findings and any remedial work needed. Repairs, power flushing, sludge or scale removal, upgrades and replacements are not included.

Your 14-day cooling-off period
You may cancel without giving a reason within 14 days after entering this agreement by calling 01922 333 041 or emailing info@butchs.co.uk. We will refund payments within 14 days of being told you wish to cancel, using the original payment method. If you expressly ask us to begin services during that period, we will explain and obtain your agreement to any proportionate charge for services supplied before cancellation. Ticking the terms box alone is not a request to start work early.

Cancellation after a completed service
If your boiler service has been completed and you cancel the plan within 14 days after that service, you are liable for the service cost of £90 including VAT, less any payments already made towards that service, so you are not charged twice. This is payment for the completed service, not an additional cancellation penalty. If cancellation falls within your statutory cooling-off period, a charge applies only where you expressly requested the service during that period and were given the required information beforehand; any charge remains subject to the statutory rules on proportionate payment. Your statutory consumer rights are unaffected.

Cancellation and renewal
You can tell us at any time that you do not want the plan to continue beyond the initial 12 months. After the initial term, you can cancel before your next monthly payment is due without an exit fee. Contact us by phone or email and we will confirm your end date. Outside your statutory rights, cancelling during the initial term does not automatically remove payment obligations; any amount sought must be fair, reflect services provided and our actual loss, and take account of payments already received and costs saved. We will explain any balance before requesting it; no automatic penalty is charged.

Missed payments and changes
If a payment fails, we will contact you and give a reasonable opportunity to put it right before suspending future benefits or ending the plan. If we cannot provide the agreed service, we will discuss a suitable remedy and refund any amount due for services not supplied. We will give at least 30 days’ notice of a proposed price or material terms change and allow you to cancel before it takes effect without a penalty for that change.

Moving home and contacting us
Please contact us before moving home or replacing your boiler so we can agree whether the plan can transfer. For bookings, cancellation or complaints, email info@butchs.co.uk or call 01922 333 041. We will work with you to resolve concerns. Personal information is handled under our Privacy & Data Policy.

Your rights
We will provide services with reasonable care and skill. Nothing in these terms excludes or limits your statutory consumer rights, or liability that cannot lawfully be excluded. Keep a copy of these terms for your records.